"Jetseeker LTD" refers to Jetseeker, registered in England and Wales under company registration number 16770283. The Company operates as a booking intermediary for airport parking services.

"Service Provider" refers to the independent parking operator or third-party company that provides the actual parking services booked through the Company. The Service Provider is solely responsible for delivering the parking service.

"Customer" refers to the individual or individuals making a booking through the Company, as well as any person(s) utilising the services arranged by the Company on their behalf.

Booking Confirmation

We will make every effort to send your booking confirmation to the email address you provide at the time of booking. If you do not receive this confirmation, it is your responsibility to contact us immediately as there is no refund for no shows. (We cannot accept responsibility for missed services due to missing confirmations.)

Payments

By completing a booking, you authorise Jetseeker or its authorised partners to charge your debit/credit card for the total booking amount. It is your responsibility to ensure that all payment details are correct and up to date.

Responsibility for Claims

All claims relating to parking services such as late delivery, damage, or loss must be submitted directly to the service provider. No claims can be considered once the vehicle has left the car park (park and ride) or terminal (meet and greet services).

Cancellations & Refunds

Cancellations made:

• The cancellations need to be made through us only and should not be made with the service provider to be valid.
• More than 48 hours before the scheduled parking time may be eligible for a refund, however it may be subject to a small admin fee.
• Less than 24 hours prior to booking time are non-refundable.
• Certain promotional or discounted bookings are non-refundable and non-amendable. Please check product details prior to booking.

Shortened Stays or Early Termination

• In the event of an early departure or shortened stay, no refunds will be provided for the unused portion of the reservation or service period.

Cancellation Notice and Refund Eligibility

• To be eligible for a refund, a written notice of cancellation ("Refund Notice") must be submitted within 48 hours of the cancellation.
• Failure to provide the Refund Notice within this 48-hour window will result in forfeiture of any refund that may have otherwise been due.

Non-Refundable Conditions

• Certain bookings or services may be marked as non-refundable at the time of purchase. In such cases, no refunds will be processed regardless of the timing of cancellation.
• Refunds, if applicable, will be processed in accordance with the original payment method within a reasonable timeframe.

Cancellation Cover Policy

• If you have purchased cancellation cover at the time of booking, you may cancel your reservation at any time up to 48 hours before your scheduled departure and receive a refund (subject to agents cancellation terms).
• However, cancellations requested within 24 hours of your departure time are not eligible for a refund, regardless of whether cancellation cover was purchased.

Cancellation requests will only be accepted and processed during official business hours. Any requests submitted outside of business hours or after the designated cancellation notice period will not be considered.

Please note: Non-amendable products (Non-Flex) cannot be cancelled.

Booking Documents

Please bring your booking confirmation or reference with you. This may be required by the parking provider for verification.

Vehicle Condition

Your vehicle must be legally roadworthy, taxed, and insured. We reserve the right to refuse service if your vehicle does not meet legal requirements, with no refund issued.

Keys and Valuables

Only provide the keys necessary to operate the vehicle. Do not leave house keys, valuables, or additional items inside. Neither we nor our service partners accept responsibility for lost or damaged personal belongings left in the car.

Inspection

Customers are responsible for checking their vehicle for any damage before leaving the site or terminal. Claims made after departure will not be accepted.

Missed Bookings

It is your responsibility to follow all instructions regarding arrival and collection procedures. No refunds will be issued for missed services due to customer delay or non-compliance.

Booking Amendments

• More than 48 hours before the booking date: subject to a small admin fee.
• Within 24-72 hours: a small fee may apply depending on the change.
• Less than 24 hours prior to the departure changes are not permitted.

All amendment requests must be made during office hours and submitted via our official support ticket system.

Please note: Non-amendable products (Non-Flex) cannot be cancelled.

Filing a Complaint

Complaints must be submitted in writing within 24 hours of your return. Include relevant details and documentation. Email: support@jetseeker.co.uk

Investigation Timeframe

We aim to respond to complaints within 5 working days. If additional time is needed, we will notify you of any delays.

Service Provider Disputes

Where applicable, complaints will be referred to the parking service provider for resolution. Issues not reported while at the car park or terminal may be difficult to investigate.

Vehicle Condition

We and our service partners do not accept liability for:

• Mechanical or electrical faults,
• Tyre or wheel damage,
• Surface marks, scratches, or cosmetic wear,
• Windscreen or glass damage,
• Issues that arise from rust, weather exposure, or pre-existing conditions.

Personal Items

We are not responsible for the loss, theft, or damage of valuables left in the vehicle.

Delays

We aim to return vehicles within 60 minutes of your call, though delays may occur due to traffic, airport congestion, or weather.

Police or Authority Detentions

We will not be liable for costs incurred due to police or authority interventions resulting from customer negligence, including untaxed or uninsured vehicles.

Service Exclusions

Vehicles are not covered against fire, theft, flood, or natural disasters while in our care unless specifically stated.

Evidence Requirements

All damage claims must be:

• Reported before leaving the premises,
• Documented with dated photographs and evidence, including your registration plate and the airport background.

GDPR Compliance

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Usage

Personal data collected during the booking process (e.g. name, email, vehicle details, and payment info) will be used solely to:

• Process your booking,
• Provide customer support,
• Comply with legal obligations.

Third-Party Sharing

Your information will only be shared with trusted service providers involved in fulfilling your booking. We do not sell or rent your data.

Security Measures

All payment transactions are processed through secure, PCI-compliant third party providers. We do not store your full payment information.